Online Systems Manager

Terms: Contract Position, $11/hr
Position Duration: February – July 2019, with option to renew
Apply By: January 31, 2019

How to apply
Please send a letter of interest, samples of work, and résumé to action@nomoredeaths.org.
Job definition
The occupant of this position has two essential functions: a systems administrator and an editor/designer.

No More Deaths is a decentralized grassroots organization, consisting of several working groups. The online manager is a member “ex officio” of each working group whose mission relies on communication tools or information-management tools. For each working group, the online manager provides a different level and type of mission support, based on the working group’s needs. At the same time, the online manager maintains the shared online resources of the organization as a whole: a supporters database, a web-hosting account, a website, a mass-email system, and so on.

With respect to systems administration, the online manager works with individual working groups to ensure that their needs are met by shared NMD systems or dedicated systems, while ensuring the integrity of shared systems. With respect to editing/design, the online manager operates within NMD’s partially decentralized approach to mass communication. Our organizationwide goals for mass communication include maximizing reach, consistency of voice, stylistic standards, and parity between Spanish and English. For the website and mass emails, the online manager has direct and central responsibility for implementing these goals. For social media (Facebook, Twitter, etc.), the online manager works alongside working-group representatives who also have direct administrative access to the same tools.

Duties
Systems maintenance and housework:

  • WordPress software updates on website at forms.nomoredeaths.org (1–2 times/week)
  • Delete/archive old Salesforce records (3–4 times/year)
  • Renew web-hosting subscription and domain registrations (3–4 times/year)
  • Salesforce lead processing: mailing-list subscriptions, volunteer applications (3–7 times/week)
  • Troubleshoot problems as they arise

Systems administration and configuration (request-driven):

  • Create new email addresses, discussion lists, Salesforce users/fields/values/dependencies/etc., upon request from working-group representatives
  • Add new volunteer-program sessions to Salesforce and online application
  • Add/develop new online functionalities as requested by working groups

Content updates and message posting:

  • Post messages from working groups across online channels as requested: website, email, Facebook, Twitter, Tucson Peace Calendar (1–3 times/month)
  • Format and edit supplied text (or at times, write brief text oneself) according to NMD style
  • Coordinate with volunteer translators to get a bilingual text
  • Lay out posts to make them visually attractive
  • Examples:
    • Fundraising appeals (Fundraising Working Group)
    • Job postings (Personnel)
    • Volunteer opportunities (Desert Aid Working Group)
    • Press releases (Media)
    • NMD-related news links (Media)
    • Report release (Abuse Doc)
    • Video (Abuse Doc)
    • Emergency mobilization due to law-enforcement action against desert work (Legal-Defense Campaign)
  • Turnaround times:  One to two days for routine content updates, simple posts and support requests, three days at the very most. One week for architectural changes; sometimes more if very extensive.

Working-group participation/relationship building and maintenance:

  • Participate in at least one meeting of each working group within the first three months
  • Be available on a few days’ notice to participate in a meeting whose agenda includes a systems- or communications-related topic
  • Consults with WGs to plan outreach schedule and give 24 notice before sending out updates to ensure the information is as current as possible.

Responding to inquiries:

  • Monitor general-inquiries email (action@nomoredeaths.org) and reply to, or forward, each inquiry
  • Respond to supporters on social media (Facebook comments, reviews, posts, direct messages; Twitter retweets, replies, direct messages) as appropriate
Software (currently) used
  • Salesforce (including web-to-lead)
  • Integrations with Salesforce: Conga Composer, Vertical Response
  • WordPress (website CMS; some raw-HTML editing needed)
  • DreamHost (web hosting, email management, domain management)
Qualifications
  • Be familiar with above software or be able to learn it; be “good with computers,” comfortable with un-user-friendly interfaces, text-based configuration (“coding”), reading software documentation to figure out how to use it
  • Design skills—be in command of principles of good design and able to implement them with different/new layout tools, both simple ones and more powerful ones
  • Editorial skills—be able to take a text supplied by a working group and make it presentable for mass distribution, including not just punctuation/spelling/grammar but also clarity; be familiar with or willing to study one or more standard style manuals, for English (Chicago Manual of Style, Associated Press Stylebook, MLA Style Manual, Publication Manual of the APA) and Spanish (Ortografía de la lengua española . . . )
  • Knowledge of migration issues along the US–Mexico border and among communities within the US is preferred.
  • Lengthy association with No More Deaths is preferred.
  • Spanish fluency is preferred.
Contract conditions
  • Hourly compensation as an independent contractor at $11/hour, up to 30 hours/month
  • Personnel support group will meet with you and other paid staff on a monthly basis (or as needed) to provide ongoing support and feedback during the time of service.

No More Deaths is an equal-opportunity employer and strongly encourages applications from people of color, persons with disabilities, women, and LGBTQ+ applicants. Individuals with personal ties to the border or who identify as coming from an affected community are especially encouraged to apply.

Thanks for your interest in this position!